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Operator Go-To-Market Engineer at Gympass

Designs and deploys AI-powered automations, workflows, and data pipelines to optimize go-to-market operations and drive lead generation across sales and marketing infrastructure.

Mid Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Go-To-Market Engineer in our New Markets area in Brazil! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil.

In this role, you will sit at the strategic intersection of Demand Generation, Revenue Operations, Marketing, and Technical teams. As an operational amplifier for our commercial organization, you will design, build, and optimize AI-powered automations, automated workflows, and data pipelines that power our outbound go-to-market motions and help Wellhub scale globally.

YOUR IMPACT

  • Automate GTM Infrastructure: Design and deploy AI-powered data enrichment systems and workflows (using tools like Clay, Zapier, n8n, Salesforce, and Salesloft) to identify Ideal Customer Profile (ICP) prospects and deliver high-intent leads directly to sales teams.
  • Drive Commercial Personalization: Build workflows that automate highly personalized messaging and deliver actionable account intelligence to SDRs and Closers to increase conversion rates.
  • Execute GTM Experiments: Drive, prioritize, and analyze A/B experiments and outbound pilots to accelerate regional pipeline generation and remove operational bottlenecks.
  • Act as Internal Operational Expert: Serve as the subject matter expert and day-to-day operator for Clay, Salesloft, and Salesforce across your designated region.
  • Cross-Functional Orchestration: Partner closely with Global Strategy, Sales Dev Directors, Marketing, and Revenue Ops leaders to track funnel performance, synthesize feedback loops, and influence regional commercial strategy.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

  • Communication & Collaboration: Excellent written and verbal communication skills in English, with proven ability to influence cross-functional stakeholders across international teams.
  • Technical Curiosity & Vibe Coding: Passionate about learning new tools, experimenting with AI tools (like Claude, Cursor, or AI Agents), and tinkering with automation platforms.
  • Relevant Experience: Proven track record in Revenue Operations, Sales Operations, Marketing Operations, Technical Product Management, or Project Management managing complex, multi-stakeholder initiatives.
  • Systems & Tooling Familiarity: Experience building workflows and automations using CRMs (Salesforce, HubSpot), sales engagement tools (Salesloft, Apollo), or orchestration platforms (Clay, n8n, Zapier, Make).
  • Commercial Bias & ROI Mindset: Relentlessly focused on practical outcomes—always asking “how will this workflow help an SDR validate more opportunities or close more deals?”
  • Experimental & Analytical: Comfortable testing hypotheses, analyzing data (SQL/Excel), validating signals, and navigating ambiguous requirements into structured, scalable processes.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that AI Tools expertise and Fluent English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-REMOTE

Read the full description
Operator GTM Program Manager | Revenue Operations at Gympass

Designs and deploys AI-powered automations, workflows, and data pipelines to optimize go-to-market operations and drive lead generation across sales and marketing teams.

Mid Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a GTM Program Manager in our New Markets area in Brazil! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil.

In this role, you will sit at the strategic intersection of Demand Generation, Revenue Operations, Marketing, and Technical teams. As an operational amplifier for our commercial organization, you will design, build, and optimize AI-powered automations, automated workflows, and data pipelines that power our outbound go-to-market motions and help Wellhub scale globally.

YOUR IMPACT

  • Automate GTM Infrastructure: Design and deploy AI-powered data enrichment systems and workflows (using tools like Clay, Zapier, n8n, Salesforce, and Salesloft) to identify Ideal Customer Profile (ICP) prospects and deliver high-intent leads directly to sales teams.
  • Drive Commercial Personalization: Build workflows that automate highly personalized messaging and deliver actionable account intelligence to SDRs and Closers to increase conversion rates.
  • Execute GTM Experiments: Drive, prioritize, and analyze A/B experiments and outbound pilots to accelerate regional pipeline generation and remove operational bottlenecks.
  • Act as Internal Operational Expert: Serve as the subject matter expert and day-to-day operator for Clay, Salesloft, and Salesforce across your designated region.
  • Cross-Functional Orchestration: Partner closely with Global Strategy, Sales Dev Directors, Marketing, and Revenue Ops leaders to track funnel performance, synthesize feedback loops, and influence regional commercial strategy.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

  • Communication & Collaboration: Excellent written and verbal communication skills in English, with proven ability to influence cross-functional stakeholders across international teams.
  • Technical Curiosity & Vibe Coding: Passionate about learning new tools, experimenting with AI tools (like Claude, Cursor, or AI Agents), and tinkering with automation platforms.
  • Relevant Experience: Proven track record in Revenue Operations, Sales Operations, Marketing Operations, Technical Product Management, or Project Management managing complex, multi-stakeholder initiatives.
  • Systems & Tooling Familiarity: Experience building workflows and automations using CRMs (Salesforce, HubSpot), sales engagement tools (Salesloft, Apollo), or orchestration platforms (Clay, n8n, Zapier, Make).
  • Commercial Bias & ROI Mindset: Relentlessly focused on practical outcomes—always asking “how will this workflow help an SDR validate more opportunities or close more deals?”
  • Experimental & Analytical: Comfortable testing hypotheses, analyzing data (SQL/Excel), validating signals, and navigating ambiguous requirements into structured, scalable processes.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that AI Tools expertise and Fluent English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-REMOTE

Read the full description
Operator Go-To-Market Engineer at Gympass

Designs and deploys AI-powered automations, workflows, and data pipelines to optimize go-to-market operations and scale sales infrastructure across regions.

Mid Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a Go-To-Market Engineer in our New Markets area in Brazil! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil.

In this role, you will sit at the strategic intersection of Demand Generation, Revenue Operations, Marketing, and Technical teams. As an operational amplifier for our commercial organization, you will design, build, and optimize AI-powered automations, automated workflows, and data pipelines that power our outbound go-to-market motions and help Wellhub scale globally.

YOUR IMPACT

  • Automate GTM Infrastructure: Design and deploy AI-powered data enrichment systems and workflows (using tools like Clay, Zapier, n8n, Salesforce, and Salesloft) to identify Ideal Customer Profile (ICP) prospects and deliver high-intent leads directly to sales teams.
  • Drive Commercial Personalization: Build workflows that automate highly personalized messaging and deliver actionable account intelligence to SDRs and Closers to increase conversion rates.
  • Execute GTM Experiments: Drive, prioritize, and analyze A/B experiments and outbound pilots to accelerate regional pipeline generation and remove operational bottlenecks.
  • Act as Internal Operational Expert: Serve as the subject matter expert and day-to-day operator for Clay, Salesloft, and Salesforce across your designated region.
  • Cross-Functional Orchestration: Partner closely with Global Strategy, Sales Dev Directors, Marketing, and Revenue Ops leaders to track funnel performance, synthesize feedback loops, and influence regional commercial strategy.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

  • Communication & Collaboration: Excellent written and verbal communication skills in English, with proven ability to influence cross-functional stakeholders across international teams.
  • Technical Curiosity & Vibe Coding: Passionate about learning new tools, experimenting with AI tools (like Claude, Cursor, or AI Agents), and tinkering with automation platforms.
  • Relevant Experience: Proven track record in Revenue Operations, Sales Operations, Marketing Operations, Technical Product Management, or Project Management managing complex, multi-stakeholder initiatives.
  • Systems & Tooling Familiarity: Experience building workflows and automations using CRMs (Salesforce, HubSpot), sales engagement tools (Salesloft, Apollo), or orchestration platforms (Clay, n8n, Zapier, Make).
  • Commercial Bias & ROI Mindset: Relentlessly focused on practical outcomes—always asking “how will this workflow help an SDR validate more opportunities or close more deals?”
  • Experimental & Analytical: Comfortable testing hypotheses, analyzing data (SQL/Excel), validating signals, and navigating ambiguous requirements into structured, scalable processes.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that AI Tools expertise and Fluent English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-REMOTE

Read the full description
Operator GTM Program Manager | Revenue Operations at Gympass

Designs and deploys AI-powered automations, data workflows, and GTM infrastructure to optimize lead generation and sales operations across regions.

Mid Remote Posted about 23 hours ago RemoteFirstJobs Product
What this role involves

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we’re revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are hiring a GTM Program Manager in our New Markets area in Brazil! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil.

In this role, you will sit at the strategic intersection of Demand Generation, Revenue Operations, Marketing, and Technical teams. As an operational amplifier for our commercial organization, you will design, build, and optimize AI-powered automations, automated workflows, and data pipelines that power our outbound go-to-market motions and help Wellhub scale globally.

YOUR IMPACT

  • Automate GTM Infrastructure: Design and deploy AI-powered data enrichment systems and workflows (using tools like Clay, Zapier, n8n, Salesforce, and Salesloft) to identify Ideal Customer Profile (ICP) prospects and deliver high-intent leads directly to sales teams.
  • Drive Commercial Personalization: Build workflows that automate highly personalized messaging and deliver actionable account intelligence to SDRs and Closers to increase conversion rates.
  • Execute GTM Experiments: Drive, prioritize, and analyze A/B experiments and outbound pilots to accelerate regional pipeline generation and remove operational bottlenecks.
  • Act as Internal Operational Expert: Serve as the subject matter expert and day-to-day operator for Clay, Salesloft, and Salesforce across your designated region.
  • Cross-Functional Orchestration: Partner closely with Global Strategy, Sales Dev Directors, Marketing, and Revenue Ops leaders to track funnel performance, synthesize feedback loops, and influence regional commercial strategy.
  • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

  • Communication & Collaboration: Excellent written and verbal communication skills in English, with proven ability to influence cross-functional stakeholders across international teams.
  • Technical Curiosity & Vibe Coding: Passionate about learning new tools, experimenting with AI tools (like Claude, Cursor, or AI Agents), and tinkering with automation platforms.
  • Relevant Experience: Proven track record in Revenue Operations, Sales Operations, Marketing Operations, Technical Product Management, or Project Management managing complex, multi-stakeholder initiatives.
  • Systems & Tooling Familiarity: Experience building workflows and automations using CRMs (Salesforce, HubSpot), sales engagement tools (Salesloft, Apollo), or orchestration platforms (Clay, n8n, Zapier, Make).
  • Commercial Bias & ROI Mindset: Relentlessly focused on practical outcomes—always asking “how will this workflow help an SDR validate more opportunities or close more deals?”
  • Experimental & Analytical: Comfortable testing hypotheses, analyzing data (SQL/Excel), validating signals, and navigating ambiguous requirements into structured, scalable processes.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don’t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that AI Tools expertise and Fluent English are mandatory requirements.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

HEALTHCARE: Health, dental, and life insurance.

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office.

FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It’s important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday!

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here.

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn !

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong.

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Our commitment to inclusion also extends to how we recognize and reward our people. We’re proud to be Syndio Fair Pay Certified, reflecting our ongoing dedication to equitable and fair pay practices across our global team. Read more about it here.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.

#LI-REMOTE

Read the full description
Operator AI Solutions Engineer (Internal Agents & Workflow Automation, Remote, USA) at M-Files

Builds, deploys, and operates AI-enabled internal tools and agents that automate workflows across business functions like Sales, Marketing, and Customer Success.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

APPLICATION WINDOW: We encourage you to apply if interested. We will review applications on a rolling basis and keep candidates informed on next steps.

We recognize that job searching can sometimes feel uncertain. As we engage with candidates and continue to evaluate our needs, this role may evolve to ensure strong alignment between the opportunity, the market, and long-term success.

We are committed to a thoughtful and transparent process and will keep candidates informed along the way. Thank you for considering M-Files as your next career move.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

  1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
  2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
  3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role

M-Files is building a company-wide capability to operationalize AI, turning promising LLM prototypes into secure, reliable, maintainable internal tools that materially improve how teams work. This role sits within the Internal AI Solution Development team and functions as a hands-on builder, partnering with business leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify high-value workflows that can be accelerated with AI, reshape the underlying processes where needed, and build, deploy, and operate AI-enabled solutions end-to-end.

This is not a traditional product software engineering role, nor is it a RevOps analytics role. Instead, it is an execution-oriented AI engineering role embedded in the business. You’ll move quickly from problem definition to production, building intelligent agents and workflow automations while applying the appropriate security, governance, risk controls, and compliance expectations required for internal systems at scale.

You will leverage AI-assisted development tools as part of your daily workflow to accelerate delivery while maintaining quality, reliability, and long-term maintainability.

Success in this role comes from understanding how people work, redesigning processes where appropriate, and building AI-powered solutions that teams genuinely adopt, not simply delivering technical prototypes.

What You Will Be Doing / Responsibilities and Duties

Discover & Shape High-Value AI Opportunities

  • Partner with functional leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify workflows where AI can remove friction, reduce cycle time, improve accuracy, or strengthen compliance.
  • Map the current-state process, identify bottlenecks and failure modes, and redesign the process to be automation-ready by clarifying inputs, outputs, decision points, data sources, controls, and ownership.
  • Define success metrics such as time saved, error reduction, throughput, adoption, and auditability, and translate business goals into a clear build plan.

Build Internal AI Agents & Automation Tools (End-to-End Ownership)

  • Design and implement internal agents and agentic workflows using modern LLM patterns, including tool use/function calling, retrieval-augmented generation where needed, structured outputs, orchestration, and human-in-the-loop checkpoints.
  • Build whole-product solutions including lightweight UX, service/API layers, integrations, data access, automation triggers, and connections into business systems such as CRM, marketing automation, customer success platforms, and other internal applications as appropriate to the use case.
  • Integrate systems through APIs, authentication, structured data formats, and webhooks to enable agents to reliably read data and trigger actions.
  • Use AI-assisted development techniques to speed delivery while sustaining maintainability, readability, and quality.

Operate, Maintain & Scale (Production Mindset)

  • Own reliability, including monitoring, alerting, logging, incident response, and continuous improvement.
  • Establish repeatable patterns for onboarding new workflows and scaling existing ones through templates, shared components, evaluation harnesses, and documentation.
  • Create and maintain runbooks and lightweight training so internal teams can confidently adopt and use solutions.

Risk, Control, Oversight, Security & Compliance by Design

  • Implement appropriate guardrails including data minimization, access controls, secrets management, safe prompt and tooling patterns, output validation, and traceability.
  • Ensure solutions meet internal security and compliance expectations, including audit readiness, change management discipline, clear ownership, and relevant data privacy and consent requirements.
  • Maintain clear documentation of how systems work, what data they access, and how associated risks are mitigated.

Cross-Functional Coordination

  • Coordinate across Business Technology, IT/Security, Legal/Privacy, and functional subject matter experts to design, approve, deploy, and drive adoption of AI-enabled solutions across the business.
  • Communicate progress through clear, concise updates and manage tradeoffs between speed and rigor.

Outcomes to Be Achieved

  • A portfolio of high-impact internal AI agents deployed into real business workflows, including Sales, Marketing, Revenue Operations, and Customer Success, with measurable business outcomes.
  • A scalable operating model for internal AI, including reusable components, clear governance, and a predictable path from idea to production.
  • Reduced process friction through AI and thoughtful process redesign, not AI bolted onto broken workflows.
  • High trust in outputs through appropriate controls, auditability, and operational reliability.

Required Qualifications

  • Demonstrated ability to build and maintain end-to-end software from design through build, deployment, and ongoing operation, with strong engineering fundamentals.
  • Proficiency in at least one modern programming language such as Python, TypeScript, C#, or Node.js, with comfort learning additional technologies as needed.
  • Practical experience integrating systems via APIs, authentication, and structured data formats.
  • Strong ability to work with non-technical stakeholders, translate ambiguous problems into clear specifications, iterate quickly, and drive adoption.
  • Familiarity with one or more business functions such as Sales, Marketing, Revenue Operations, or Customer Success, and an interest in designing AI solutions that improve how those teams work.

GTM Domain Context We Value

  • Experience integrating business or GTM systems through APIs and webhooks, including CRM, marketing automation, sales engagement, customer success/support platforms, ERP, or similar enterprise applications.
  • Familiarity with how GTM workflows and data operate across areas such as leads, accounts, opportunities, activities, customer engagement, and support processes.
  • Comfort working with marketing, sales, and customer data, including considerations around data quality, enrichment, privacy, and consent.

Technical Foundations We Value

  • Experience building cloud-based services and applying strong engineering practices such as CI/CD, source control, test automation, and operational monitoring.
  • Comfort with secure and scalable platform concepts including networking, identity, secrets management, and infrastructure automation.
  • Experience or strong interest in AI-assisted development as part of daily engineering practice.

LLM / Agent Capabilities (Core to This Role)

  • Hands-on experience building LLM-powered tools and agents, including prompting, tool use/function calling, retrieval where appropriate, agent orchestration frameworks, and evaluation/quality approaches.
  • Ability to design safe and predictable AI systems through validation, fallbacks, human-in-the-loop approaches, and clear failure handling.

Preferred

  • Familiarity with enterprise security and compliance expectations, including access controls, audit trails, change management, and data governance.
  • Experience modernizing processes with a Lean or operational-improvement mindset and designing systems that align with how teams actually work.
  • Experience building internal tools that drive adoption across multiple business or GTM functions.

Working Style / What Success Looks Like Here

  • You are low ego, high output: you can operate independently while collaborating naturally and bringing others along.
  • You can move fast without being reckless: you understand where to be scrappy and where additional rigor is required.
  • You care about outcomes: automation only matters if it meaningfully changes how people work and improves the metrics that matter.

Participation in our Recruitment Process:

  • To Be Determined
  • Typical interview processes including initial screening w/ a Recruiter, meeting with Hiring Manager (VP, Commercial Operations & Technology), and other internal team members the role may closely interact with

By joining M-Files, you will have the opportunity to contribute to our success and growth while developing your own expertise and helping build the AI capability that changes how our teams work every day.

M-Files is a global company with Finnish roots, built around a product we are proud of.

Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture.

What We Offer:

  • As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
  • Matching 401K Plan (25% of employee’s contribution up to the IRS max)
  • Health insurance (PPO and HDHP/HSA plans offered)
  • Dental insurance
  • Vision insurance
  • Life insurance (1x employee salary)
  • Short-term disability (employer paid)
  • Long-term disability (employer paid)
  • Flexible Spending Plan (medical and dependent)
Read the full description
Operator (fluent English) CX Operations Consultant (Azerbaijan, remote) at SupportYourApp

Evaluates client support platforms, develops AI readiness assessments, and designs automation strategies to optimize customer support operations using AI-powered tools.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Solutions Consultant (Uzbekistan, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and recommends AI-powered solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Operations Consultant (Armenia, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation roadmaps, and recommends AI-powered solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Solutions Consultant (LATAM, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and recommends intelligent solutions like chatbots and auto-triage systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Operations Consultant (Kazakhstan, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and recommends AI-powered solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator AI Solutions Engineer (Internal Agents & Workflow Automation, Remote, USA) at M-Files

Builds, deploys, and operates AI-enabled internal tools and workflow automation solutions across business functions using LLMs and agents.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

APPLICATION WINDOW: We encourage you to apply if interested. We will review applications on a rolling basis and keep candidates informed on next steps.

We recognize that job searching can sometimes feel uncertain. As we engage with candidates and continue to evaluate our needs, this role may evolve to ensure strong alignment between the opportunity, the market, and long-term success.

We are committed to a thoughtful and transparent process and will keep candidates informed along the way. Thank you for considering M-Files as your next career move.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

  1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
  2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
  3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role

M-Files is building a company-wide capability to operationalize AI, turning promising LLM prototypes into secure, reliable, maintainable internal tools that materially improve how teams work. This role sits within the Internal AI Solution Development team and functions as a hands-on builder, partnering with business leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify high-value workflows that can be accelerated with AI, reshape the underlying processes where needed, and build, deploy, and operate AI-enabled solutions end-to-end.

This is not a traditional product software engineering role, nor is it a RevOps analytics role. Instead, it is an execution-oriented AI engineering role embedded in the business. You’ll move quickly from problem definition to production, building intelligent agents and workflow automations while applying the appropriate security, governance, risk controls, and compliance expectations required for internal systems at scale.

You will leverage AI-assisted development tools as part of your daily workflow to accelerate delivery while maintaining quality, reliability, and long-term maintainability.

Success in this role comes from understanding how people work, redesigning processes where appropriate, and building AI-powered solutions that teams genuinely adopt, not simply delivering technical prototypes.

What You Will Be Doing / Responsibilities and Duties

Discover & Shape High-Value AI Opportunities

  • Partner with functional leaders across Sales, Marketing, Revenue Operations, Customer Success, and other business functions to identify workflows where AI can remove friction, reduce cycle time, improve accuracy, or strengthen compliance.
  • Map the current-state process, identify bottlenecks and failure modes, and redesign the process to be automation-ready by clarifying inputs, outputs, decision points, data sources, controls, and ownership.
  • Define success metrics such as time saved, error reduction, throughput, adoption, and auditability, and translate business goals into a clear build plan.

Build Internal AI Agents & Automation Tools (End-to-End Ownership)

  • Design and implement internal agents and agentic workflows using modern LLM patterns, including tool use/function calling, retrieval-augmented generation where needed, structured outputs, orchestration, and human-in-the-loop checkpoints.
  • Build whole-product solutions including lightweight UX, service/API layers, integrations, data access, automation triggers, and connections into business systems such as CRM, marketing automation, customer success platforms, and other internal applications as appropriate to the use case.
  • Integrate systems through APIs, authentication, structured data formats, and webhooks to enable agents to reliably read data and trigger actions.
  • Use AI-assisted development techniques to speed delivery while sustaining maintainability, readability, and quality.

Operate, Maintain & Scale (Production Mindset)

  • Own reliability, including monitoring, alerting, logging, incident response, and continuous improvement.
  • Establish repeatable patterns for onboarding new workflows and scaling existing ones through templates, shared components, evaluation harnesses, and documentation.
  • Create and maintain runbooks and lightweight training so internal teams can confidently adopt and use solutions.

Risk, Control, Oversight, Security & Compliance by Design

  • Implement appropriate guardrails including data minimization, access controls, secrets management, safe prompt and tooling patterns, output validation, and traceability.
  • Ensure solutions meet internal security and compliance expectations, including audit readiness, change management discipline, clear ownership, and relevant data privacy and consent requirements.
  • Maintain clear documentation of how systems work, what data they access, and how associated risks are mitigated.

Cross-Functional Coordination

  • Coordinate across Business Technology, IT/Security, Legal/Privacy, and functional subject matter experts to design, approve, deploy, and drive adoption of AI-enabled solutions across the business.
  • Communicate progress through clear, concise updates and manage tradeoffs between speed and rigor.

Outcomes to Be Achieved

  • A portfolio of high-impact internal AI agents deployed into real business workflows, including Sales, Marketing, Revenue Operations, and Customer Success, with measurable business outcomes.
  • A scalable operating model for internal AI, including reusable components, clear governance, and a predictable path from idea to production.
  • Reduced process friction through AI and thoughtful process redesign, not AI bolted onto broken workflows.
  • High trust in outputs through appropriate controls, auditability, and operational reliability.

Required Qualifications

  • Demonstrated ability to build and maintain end-to-end software from design through build, deployment, and ongoing operation, with strong engineering fundamentals.
  • Proficiency in at least one modern programming language such as Python, TypeScript, C#, or Node.js, with comfort learning additional technologies as needed.
  • Practical experience integrating systems via APIs, authentication, and structured data formats.
  • Strong ability to work with non-technical stakeholders, translate ambiguous problems into clear specifications, iterate quickly, and drive adoption.
  • Familiarity with one or more business functions such as Sales, Marketing, Revenue Operations, or Customer Success, and an interest in designing AI solutions that improve how those teams work.

GTM Domain Context We Value

  • Experience integrating business or GTM systems through APIs and webhooks, including CRM, marketing automation, sales engagement, customer success/support platforms, ERP, or similar enterprise applications.
  • Familiarity with how GTM workflows and data operate across areas such as leads, accounts, opportunities, activities, customer engagement, and support processes.
  • Comfort working with marketing, sales, and customer data, including considerations around data quality, enrichment, privacy, and consent.

Technical Foundations We Value

  • Experience building cloud-based services and applying strong engineering practices such as CI/CD, source control, test automation, and operational monitoring.
  • Comfort with secure and scalable platform concepts including networking, identity, secrets management, and infrastructure automation.
  • Experience or strong interest in AI-assisted development as part of daily engineering practice.

LLM / Agent Capabilities (Core to This Role)

  • Hands-on experience building LLM-powered tools and agents, including prompting, tool use/function calling, retrieval where appropriate, agent orchestration frameworks, and evaluation/quality approaches.
  • Ability to design safe and predictable AI systems through validation, fallbacks, human-in-the-loop approaches, and clear failure handling.

Preferred

  • Familiarity with enterprise security and compliance expectations, including access controls, audit trails, change management, and data governance.
  • Experience modernizing processes with a Lean or operational-improvement mindset and designing systems that align with how teams actually work.
  • Experience building internal tools that drive adoption across multiple business or GTM functions.

Working Style / What Success Looks Like Here

  • You are low ego, high output: you can operate independently while collaborating naturally and bringing others along.
  • You can move fast without being reckless: you understand where to be scrappy and where additional rigor is required.
  • You care about outcomes: automation only matters if it meaningfully changes how people work and improves the metrics that matter.

Participation in our Recruitment Process:

  • To Be Determined
  • Typical interview processes including initial screening w/ a Recruiter, meeting with Hiring Manager (VP, Commercial Operations & Technology), and other internal team members the role may closely interact with

By joining M-Files, you will have the opportunity to contribute to our success and growth while developing your own expertise and helping build the AI capability that changes how our teams work every day.

M-Files is a global company with Finnish roots, built around a product we are proud of.

Our guiding principles, Make It Happen, Help Others, Love Customers, are reflected in how we work every day, with transparency and strong team spirit at the core of our culture.

What We Offer:

  • As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
  • Matching 401K Plan (25% of employee’s contribution up to the IRS max)
  • Health insurance (PPO and HDHP/HSA plans offered)
  • Dental insurance
  • Vision insurance
  • Life insurance (1x employee salary)
  • Short-term disability (employer paid)
  • Long-term disability (employer paid)
  • Flexible Spending Plan (medical and dependent)
Read the full description
Operator (fluent English) CX Operations Consultant (Azerbaijan, remote) at SupportYourApp

Evaluates client support platforms, assesses AI readiness, and designs automation strategies to optimize customer support operations and workflows.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Solutions Consultant (Uzbekistan, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and implements intelligent support solutions like chatbots and ticket classification systems.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Operations Consultant (Armenia, remote) at SupportYourApp

Evaluates client support platforms, designs AI readiness assessments, and recommends automation solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Solutions Consultant (LATAM, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and recommends AI-powered solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Solutions Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator (fluent English) CX Operations Consultant (Kazakhstan, remote) at SupportYourApp

Evaluates client support platforms, designs AI automation strategies, and recommends AI-powered solutions like chatbots and ticket classification systems to optimize customer support operations.

Mid Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Who are we?

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community.

We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day.

About the role:

We are looking for a CX Operations Consultant to join our community — someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.

Sounds exciting? There’s more to come 💛

What you will do:

  • Evaluate clients’ existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;
  • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;
  • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;
  • Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);
  • Design scalable workflow and automation strategies tailored to each client’s support operations, technology stack, and business goals.;
  • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;
  • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;
  • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

What you need to succeed in this role:

  • Fluency in English;
  • 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;
  • Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);
  • Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;
  • Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);
  • Strong analytical skills to identify automation opportunities and inefficiencies;
  • Experience designing scalable workflows and automation strategies.

Will be an advantage:

  • Basic technical understanding of integrations, APIs, and support system architecture;
  • Experience running structured discovery/audit sessions to analyze support workflows, ticket categories, and volumes;
  • Understanding of how to assess and prioritize initiatives based on ROI and business impact;
  • Experience translating findings into clear, actionable recommendations.

Benefits and Perks:

  • Providing services during business hours;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your growth and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?

Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Internal job code:2LT

Read the full description
Operator Instacart: AI Engagement Manager

Manages end-to-end AI platform engagements with B2B partners, orchestrating cross-functional workflows and ensuring customers reach value adoption milestones.

Mid Remote Posted 4 days ago We Work Remotely — Programming
What this role involves

Headquarters: Canada - Remote (ON, AB, BC, or NS Only)

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Enterprise AI Pod is a forward-deployed, field-first unit within Instacart's Enterprise Solutions team — purpose-built to take the Instacart Intelligence Platform to market with B2B retail and CPG partners. As the AI Engagement Manager, you are the operational backbone of the engagement — the person who makes complex, multi-stakeholder AI engagements actually move. This is an orchestration role, not a commercial one; success is measured by getting partners to value, not by signings or P&L. You own the partner relationship from discovery through workflow adoption, hold the team accountable to delivery, and serve as the primary bridge between field execution and R&D — all while managing multiple engagements simultaneously in an environment where the playbook is still being written.



About the Job 

  • Own the full AI engagement arc. From first discovery through sustained workflow adoption — serving as the external partner's single point of contact across every phase while driving scope, timelines, milestones, and escalations and keeping cross-functional workstreams aligned and moving. There is no "launch and hand off" in this model.
  • Drive requirements and delivery precision. Shape engagement structure, align on objectives, translate partner needs into a clear execution plan, and track against it with rigor. Surface risks early and keep stakeholders — partner and internal — ahead of problems, not behind them.
  • Champion continuous quality. In AI engagements there's no single gate — value is proven iteratively. You oversee the testing and feedback loops that ensure the platform is performing against real partner workflows, track adoption progress, and stay on top of the change management work that determines whether a deployment becomes a lasting behavior change.
  • Hold the R&D feedback loop. You are accountable for ensuring field learnings flow back to R&D and that R&D delivers on agreed roadmap commitments. When either side of the loop breaks down, you own the escalation.
  • Build playbooks. Identify reusable patterns across engagements and turn them into scalable delivery frameworks the whole pod can use. We are early; what you build now will become the foundation for how this team operates at scale.
  • Own engagement economics. Track the full cost structure of every active engagement — resource allocation across the pod, time spent per workstream, and cost card inputs — and maintain a running view of cost-to-deliver across the portfolio. Surface cost/benefit signals to inform prioritization and go/no-go decisions on new engagements. As the pod scales, your cost data becomes the foundation for delivery efficiency benchmarks.
  • This is a field-first role. Travel is part of the job — expect to be on-site at partner locations during key engagement phases, with travel that could reach 50%+ at peak. Presence matters in this model.



About You

Minimum Qualifications

  • 8+ years in technical project management, enterprise engagement management, or a related field — with a track record of delivering complex, multi-stakeholder technical programs end to end to external enterprise clientele. 
  • Demonstrated experience managing programs across the full software development lifecycle — from requirements definition and scoping through build, test, and launch — including the ability to identify and manage risk, develop detailed work plans, and allocate resources across concurrent workstreams.
  • Technical fluency sufficient to hold credible conversations with partner engineering teams, understand AI/ML implementations and integration dependencies, and manage technically complex delivery workstreams without being the technical expert in the room.
  • Experience building and maintaining engagement cost models — tracking resource utilization, time allocation, and cost inputs across concurrent programs and translating those into cost/benefit analysis that informs business and deal-level decisions.
  • Exceptional communication, organizational, and time management skills, paired with a sharp attention to both details and overarching project objectives. An expert in facilitating highly productive internal and external meetings - and creating assets and processes which drive project clarity at every step.
  • Comfort operating in ambiguous, fast-moving environments where structure doesn't yet exist.
  • Proficiency across program management tools (Jira, Asana, Smartsheet), collaboration and documentation platforms (Confluence, Google Workspace), and executive-level presentation tools (PowerPoint, Google Slides). 
  • Bachelor's degree in Technology, Engineering, Business, or related field, or equivalent practical experience.
  • Willingness to travel ~50% within North America.

 

Preferred Qualifications

  • Experience managing AI, data platform, or systems integration deployments at enterprise scale.
  • Background in retail tech, e-commerce, operations, or CPG.
  • Experience working at the intersection of engineering, product, and commercial teams.
  • Familiarity with agentic AI platforms, LLM APIs, or RAG-based systems — enough to be conversant with partners and contextualize where Instacart's platform fits.
  • Familiarity with CRM tools (Salesforce), BI and reporting platforms (Tableau, Looker, Power BI), and workshop facilitation tools (Miro, Lucidspark) — enough to stay aligned with pipeline, interpret engagement metrics, and run a working session when needed.
  • PMP or equivalent program management credentials.
  • Prior work in a forward-deployed, embedded, or startup environment.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN$185,000—$195,000 CAD

To apply: https://weworkremotely.com/remote-jobs/instacart-ai-engagement-manager

Read the full description
Operator Instacart: AI Engagement Manager

Manages end-to-end AI engagements with B2B partners, orchestrating cross-functional teams and driving adoption of AI workflows from discovery through implementation.

Mid Remote Posted 4 days ago We Work Remotely — Programming
What this role involves

Headquarters: United States - Remote

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

The Enterprise AI Pod is a forward-deployed, field-first unit within Instacart's Enterprise Solutions team — purpose-built to take the Instacart Intelligence Platform to market with B2B retail and CPG partners. As the AI Engagement Manager, you are the operational backbone of the engagement — the person who makes complex, multi-stakeholder AI engagements actually move. This is an orchestration role, not a commercial one; success is measured by getting partners to value, not by signings or P&L. You own the partner relationship from discovery through workflow adoption, hold the team accountable to delivery, and serve as the primary bridge between field execution and R&D — all while managing multiple engagements simultaneously in an environment where the playbook is still being written.



About the Job 

  • Own the full AI engagement arc. From first discovery through sustained workflow adoption — serving as the external partner's single point of contact across every phase while driving scope, timelines, milestones, and escalations and keeping cross-functional workstreams aligned and moving. There is no "launch and hand off" in this model.
  • Drive requirements and delivery precision. Shape engagement structure, align on objectives, translate partner needs into a clear execution plan, and track against it with rigor. Surface risks early and keep stakeholders — partner and internal — ahead of problems, not behind them.
  • Champion continuous quality. In AI engagements there's no single gate — value is proven iteratively. You oversee the testing and feedback loops that ensure the platform is performing against real partner workflows, track adoption progress, and stay on top of the change management work that determines whether a deployment becomes a lasting behavior change.
  • Hold the R&D feedback loop. You are accountable for ensuring field learnings flow back to R&D and that R&D delivers on agreed roadmap commitments. When either side of the loop breaks down, you own the escalation.
  • Build playbooks. Identify reusable patterns across engagements and turn them into scalable delivery frameworks the whole pod can use. We are early; what you build now will become the foundation for how this team operates at scale.
  • Own engagement economics. Track the full cost structure of every active engagement — resource allocation across the pod, time spent per workstream, and cost card inputs — and maintain a running view of cost-to-deliver across the portfolio. Surface cost/benefit signals to inform prioritization and go/no-go decisions on new engagements. As the pod scales, your cost data becomes the foundation for delivery efficiency benchmarks.
  • This is a field-first role. Travel is part of the job — expect to be on-site at partner locations during key engagement phases, with travel that could reach 50%+ at peak. Presence matters in this model.



About You

Minimum Qualifications

  • 8+ years in technical project management, enterprise engagement management, or a related field — with a track record of delivering complex, multi-stakeholder technical programs end to end to external enterprise clientele. 
  • Demonstrated experience managing programs across the full software development lifecycle — from requirements definition and scoping through build, test, and launch — including the ability to identify and manage risk, develop detailed work plans, and allocate resources across concurrent workstreams.
  • Technical fluency sufficient to hold credible conversations with partner engineering teams, understand AI/ML implementations and integration dependencies, and manage technically complex delivery workstreams without being the technical expert in the room.
  • Experience building and maintaining engagement cost models — tracking resource utilization, time allocation, and cost inputs across concurrent programs and translating those into cost/benefit analysis that informs business and deal-level decisions.
  • Exceptional communication, organizational, and time management skills, paired with a sharp attention to both details and overarching project objectives. An expert in facilitating highly productive internal and external meetings - and creating assets and processes which drive project clarity at every step.
  • Comfort operating in ambiguous, fast-moving environments where structure doesn't yet exist.
  • Proficiency across program management tools (Jira, Asana, Smartsheet), collaboration and documentation platforms (Confluence, Google Workspace), and executive-level presentation tools (PowerPoint, Google Slides). 
  • Bachelor's degree in Technology, Engineering, Business, or related field, or equivalent practical experience.
  • Willingness to travel ~50% within North America.

 

Preferred Qualifications

  • Experience managing AI, data platform, or systems integration deployments at enterprise scale.
  • Background in retail tech, e-commerce, operations, or CPG.
  • Experience working at the intersection of engineering, product, and commercial teams.
  • Familiarity with agentic AI platforms, LLM APIs, or RAG-based systems — enough to be conversant with partners and contextualize where Instacart's platform fits.
  • Familiarity with CRM tools (Salesforce), BI and reporting platforms (Tableau, Looker, Power BI), and workshop facilitation tools (Miro, Lucidspark) — enough to stay aligned with pipeline, interpret engagement metrics, and run a working session when needed.
  • PMP or equivalent program management credentials.
  • Prior work in a forward-deployed, embedded, or startup environment.

#LI-Remote

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ$214,000—$226,000 USDWA$205,000—$216,500 USDOR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI$196,000—$207,000 USDAll other states$178,000—$188,000 USD

To apply: https://weworkremotely.com/remote-jobs/instacart-ai-engagement-manager

Read the full description
Operator Applied AI Engineer at Derivative Path

Designs, builds, and deploys LLM-powered features and agentic workflows for financial risk management platforms, bridging AI experimentation and production engineering.

Mid Hybrid Posted 5 days ago RemoteFirstJobs Product
What this role involves

Who We Are

Derivative Path empowers institutions across the capital markets with innovative, AI-driven technology and expert advisory solutions. Our award-winning cloud platform supports banks, credit unions, private equity firms, hedge funds, asset managers, and insurance companies in managing interest rate, FX, and commodity risks, optimizing hedging strategies, and streamlining cross-border payments. With a client base spanning over 250 financial institutions and leading private equity firms, we deliver scalable solutions that enhance risk management and drive operational performance. Through strategic partnerships with Goldman Sachs, Wells Fargo, FNBO, Q2, and Jack Henry, we provide best-in-class capabilities to help clients achieve their financial objectives in an ever-evolving market.

With a team of seasoned professionals comprised of decades of industry experience, Derivative Path offers a flexible, hybrid work environment to its 125+ employees with the ability to work remotely in Canada. The Company is dedicated to building a diverse environment and has an unwavering commitment to creating a sense of belonging for all employees.

The Opportunity

We are looking for an Applied AI Engineer to join the AI Lab team within DerivativeEDGE. Reporting to the AI Lab lead, you will work closely with Engineering, Product, and domain experts to design, build, and ship AI-powered features in a complex, high-stakes financial environment. This is a hands-on engineering role. You will move between experimentation and production, work through ambiguous problems, and deliver AI capabilities that real clients use. Generic approaches do not get you far here. The expectation is that you learn the domain, move with urgency, and build things that hold up. The core of this role sits at the intersection of Generative AI, Agentic Workflows, and Data Engineering: building LLM-powered solutions, designing agents that can reason and act across complex workflows, and making sure the right data is available to support it all. Applied to financial derivatives, these are genuinely hard problems worth solving.

What You Will Do

  • Build and ship LLM-powered features across the DerivativeEDGE platform, working directly with domain experts to translate complex financial workflows into reliable AI capabilities.
  • Design and implement agentic workflows that can reason, act, and recover gracefully across multi-step processes in a production environment.
  • Own the data engineering layer that feeds AI systems: pipelines, retrieval architectures, context design, and data quality.
  • Move fluidly between experimentation and production. You will prototype quickly, evaluate honestly, and know when something is ready to ship.
  • Contribute to the AI Lab’s broader technical direction, including evaluations, tooling, MLOps practices, and the patterns the team builds on.
  • Depending on where projects take you, work may also touch NLP, model fine-tuning, synthetic data, or reinforcement learning. Curiosity and a willingness to build in new areas are expected

About You

  • You are someone who moves with purpose. You form a view based on what you know, test it against reality, and adjust as you learn. Ambiguity is not a blocker for you; it is just the nature of early-stage problems.
  • You are hands-on by preference. Writing code, building pipelines, running experiments: that is where you do your best thinking.
  • You are a quick study. Financial derivatives is a specialized domain and we do not expect you to know it coming in. What we do expect is genuine curiosity, because the depth you develop here will directly shape the quality of what you build.
  • You stay constructive. This is a team working on consequential problems in a demanding environment. When things go sideways, you focus on the path forward. Collaboration and good energy matter.
  • You are pragmatic about tools and languages. You reach for whatever the project calls for and stay open to better options as they emerge.

Qualifications

  • Building with LLMs: prompt engineering, RAG, fine-tuning, agents, or inference pipelines
  • Data engineering: designing and building pipelines that feed real workflows
  • ML or data science work, especially in complex or data-constrained environments
  • Working knowledge of Python and common AI/ML frameworks (PyTorch, HuggingFace, LangChain, or similar)
  • MLOps or production AI experience: getting models out of notebooks and into the real world
  • Cloud platform experience (Azure, AWS, or GCP)
  • Experience with reinforcement learning or financial derivatives is a bonus, not a baseline.

Location

  • Canada

Benefits

  • Competitive bonus, base salary, and equity compensation
  • 23 days of PTO
  • Fully remote
  • RRSP contribution at 3%
  • Competitive health benefits

The expected salary for this position is $110k - $150k CAD and is eligible for a discretionary bonus and equity. We will consider your skills, experience, and location when determining your pay.

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Derivative Path is an equal opportunity employer and does not discriminate based on any of the following: race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression or gender characteristic, national origin, religion, marital status, medical condition, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Derivative Path offers a comprehensive benefits package, including health, dental, vision, retirement plan, contribution, and a generous paid time off policy.

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Operator AI Solutions Engineer at CSC Generation

Builds and deploys AI-powered tools and automations across retail brands, integrating systems and training teams to scale solutions that reduce manual work.

Mid Hybrid Posted 6 days ago RemoteFirstJobs Product
What this role involves

CSC Generation is the AI-native holding company re-engineering omnichannel retail. We acquire iconic brands and transform them with Genesis, our operating platform combining a Data Fabric, Automation Engine, proprietary tools, and shared services to modernize operations, elevate customer experience, and expand margins. With $1B+ in revenue across 13 brands, our portfolio includes Sur La Table, Backcountry, One Kings Lane, and others that serve as real-world innovation labs.

Reports to: VP, Performance Marketing

Location: Toronto, ON (Hybrid) preferred

About the Role

As our AI Solutions Engineer, you will build, deploy, and scale AI-powered tools and automations across CSC Generation’s portfolio of brands. This is a hands-on role that connects AI capabilities with real business processes — you will partner directly with teams, identify where automation creates leverage, and ship solutions that stick.

You will start in performance marketing and expand into operations, creative, and logistics wherever AI can unlock efficiency and scale. Success in your first 6–12 months means production automations are live, teams across multiple departments are actively using them, and measurable reductions in manual work are documented.

What You’ll Do

  • Build and deploy AI tools and automations across brands, including image processing, feed optimization, content generation, reporting, and process streamlining.
  • Connect software systems and APIs to create integrated workflows that scale across multiple brands with minimal reconfiguration.
  • Work directly with teams across departments to understand their manual processes and build AI-powered solutions that replicate and improve them.
  • Write scripts (Python, JavaScript) and design AI workflows using platforms like Claude, ChatGPT, and workflow automation tools (n8n, Zapier, Make, or similar).
  • Cross-connect data across platforms including Google Ads, Meta Ads, Google Analytics, Google Merchant Center, content management systems, and image libraries.
  • Scale proven tools to additional brands by adapting validated solutions for cross-brand deployment.
  • Train non-technical teams on AI tools and ensure sustained adoption and productivity gains.
  • Continuously identify high-impact automation opportunities by networking across the organization and prioritizing by ROI.

Required Qualifications

  • 2-5 years of experience building automations, integrations, or AI-powered tools in a marketing, e-commerce, or operations environment.
  • Proven experience building autonomous AI agents and architectures, moving beyond standard, linear workflow flows (e.g., n8n, Zapier) to design stateful, dynamic AI systems.
  • Strong working knowledge of LLMs (Claude, ChatGPT, etc) nd the ability to design reliable, production-grade agentic workflows, prompts, and tool-calling schemas.
  • Comfortable writing Python and/or JavaScript to connect APIs, manage data pipelines, handle state, and build lightweight application layers for AI agents.
  • Experience with workflow automation platforms (n8n, Zapier, Make, etc) as a component of broader automated solutions.
  • Familiarity with digital marketing and e-commerce ecosystems, including platforms like Google Ads, Meta Ads, Google Analytics, or Google Merchant Center.
  • Strong communication skills with a demonstrated ability to independently identify business friction, propose agentic solutions, and ship without heavy direction.

Preferred Qualifications

  • Experience with n8n specifically.
  • Hands-on experience infrastructure tools like MCP (Model Context Protocol) servers, LangChain, CrewAI, or similar agentic frameworks.
  • Background in retail, DTC, or multi-brand e-commerce environments.
  • Experience training or onboarding non-technical users on new tools.

Why Join

The people who do best here are builders. They take ownership, move fast, and want to see the direct impact of their work.

  • Cross-Functional Impact: Work across marketing, e-commerce, creative, logistics, and operations. Your automations will touch every part of the business.
  • AI-First Environment: This isn’t an AI experiment. Get hands-on with the most advanced AI tools in market — from workflow automation to LLM-powered systems — and build a modern skill set that sets you apart.
  • Ownership from Day One: You will set your own priorities, identify your own opportunities, and ship solutions end-to-end. High performers are quickly entrusted with broader scope across the brand portfolio.
  • Competitive Benefits: Comprehensive benefits including paid time off, RRSP match, group benefits, and employee discounts across portfolio brands.

Interview Process

  1. Recruiter Screen - 30-minute call to cover background, role fit, and logistics.
  2. Take-Home Challenge - Build a working automation flow demo (2-3 days, open book). We’re evaluating problem-solving and AI fluency, not memorized syntax.
  3. Solution Review Interview - Walk us through your solution, then handle live modifications on the call. We’ll also assess how you communicate to non-technical stakeholders.
  4. In Person Interview - Details and logistics will be arranged with your recruiter.
  5. Reference Checks - We’ll ask for professional references and conduct checks in parallel with final steps.
  6. Offer - We move fast for the right candidate.

$75,000 - $85,000 a year

CSC Generation is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

The CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [email protected].

For Ontario applicants, please note that this posting is for an existing vacancy.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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