Headquarters: Remote US

About the Team

At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.

In this role you will:

• Authenticate Listings
  • Review and authenticate sneaker listings before they are available for sale
  • Remove unsafe listings or listings that do not meet marketplace standards
  • Ensure listings are accurately described (size, condition, accessories, colorway, release information) and categorized correctly
  • Identify inconsistencies, manipulated photos, or inaccurate product details during the authentication process
  • Respond to community and marketing requests for additional item moderation
  • Review authentication defect reports to understand the nature of inauthentic items that passed through the authentication process and support continuous improvement efforts
    
    
• Train and Develop Authentication Skills
  • Stay up to date on sneaker authentication methods, release trends, and evolving counterfeit techniques
  • Attend training or mentorship sessions with team leads to increase sneaker and authentication knowledge
  • Host training or mentorship sessions to contribute to team learning and development
  • Assist in building and improving authentication resources, guides, and hard checkpoints
    
    
• Contribute to Company-Wide Initiatives and OKRs
  • Understand how authentication work affects defect rate and metrics for the sneaker authentication team overall
  • Recognize how authentication volume impacts SLA and operational metrics for the team overall
  • Support process improvement initiatives focused on consistency, quality, and efficiency
  • Other duties as assigned
    
    
• Sneaker Knowledge
  Knowledge and/or familiarity with various sneaker brands and categories including, but not limited to:
  • Nike
  • Jordan Brand
  • Adidas / Yeezy
  • New Balance
  • ASICS
  • Converse
  • Vans
  • Salomon
  • HOKA
  • Designer sneakers and collaborative releases

We are looking for:

• Strong knowledge and interest in sneakers, sneaker culture, and footwear trends
• Specific interest in sneaker authentication, release history, and counterfeit detection
• Ability to learn/adapt quickly with proven independent problem-solving skills
• Strong attention to detail and consistency in decision-making
• Enthusiastic about Grailed and/or a power user of the Grailed platform
• Professional: Impeccable judgment when trusted with sensitive, non-public data and information
• Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven

Your Performance Will Be Measured On:

• How accurately and efficiently you can authenticate sneaker listings
• Consistency in identifying authentic and inauthentic items
• Contribution to team knowledge sharing and process improvement initiatives

Requirements:

• Work eligibility
• Background knowledge about sneakers and footwear; you bring expertise to the team
• Availability to work weekends and holidays (as scheduled)
• Availability to work 20–30 hours per week
• Availability to attend team meetings and collaborate frequently

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:$21—$21 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/grailed-digital-authentication-associate

Headquarters: Remote

Most CS roles give you a book of accounts and say "don't lose them." This one is different. You're part of a team that collectively owns a segment of customers, not individually assigned accounts. You pick up the next customer who needs help, resolve it, document it, move on. The work is fast, systematic, and high-volume. If that sounds like a grind, this isn't for you. If it sounds like exactly the kind of structured, high-tempo work you thrive in, keep reading.

Expel is a MDR company. Our customers are security teams who depend on us to catch threats and keep their organizations safe. Every interaction matters because the customer on the other end of that queue is trusting you with their security program. You need enough technical credibility to hold that trust without leaning on a relationship you built over months.

We're building this function from scratch. The playbooks, the automation, the operating model: all of it is being designed right now. You won't walk into a finished machine. You'll walk into a team that's actively building one, with experienced leadership invested in getting it right.

What Expel can do for you

• Put you inside a company transforming security operations from industry-leading 20-minute outcomes toward 20-second outcomes with AI and automation
• Give you experienced leadership that's actively building this model and invested in how you develop
• Teach you security domain knowledge from the inside, working alongside SOC analysts and engineers who do the technical work
• Connect you with customers who genuinely care about their security programs, even in a scaled model
• Offer a clear path, either into named CSM roles as you build relationship depth or deeper into scaled/digital CS as the function matures

What you can do for Expel

• Execute playbook-driven customer interactions across the scale segment: new customer/onboarding sequences, health checks, renewal prep, proactive outreach
• Handle inbound customer requests through shared queues, resolving issues using established processes and documenting outcomes
• Monitor health signals and act on automated alerts, escalating when situations exceed the playbook
• Participate in one-to-many customer motions: webinars, office hours, digital campaigns
• Maintain technical credibility in every interaction, speaking knowledgeably about Expel's service and security operations basics
• Flag gaps in playbooks and processes as you encounter them, contributing observations that help the team improve
• Provide surge support during security incidents affecting scale customers

What you should bring with you

• 2+ years of customer-facing experience, ideally in support, success, or account management
• At least 1 year of exposure to the security industry (operations, products, consulting, GRC, or incident response)
• Comfort with high-volume, queue-based work that requires frequent context-switching
• Familiarity with the cybersecurity market: MDR, EDR, SIEM, NDR, cloud security, and what a real security program looks like
• Strong written communication skills, clear and consistent across many interactions
• Active listening skills and the ability to quickly understand customer context without deep account history
• Comfort operating in an environment where the playbooks are still being written
• A genuine bias toward getting better and a hunger for feedback

Additional notes

The base salary range for this role is between $73,500 USD to $106,600 USD + bonus eligibility and equity.

We believe in paying transparently and equitably. Your salary will ultimately be based on factors such as your experience, skills, team equity, and market data. You’ll also be eligible for unlimited PTO (which we model and encourage), work location flexibility, up to 24 weeks of parental leave, and really excellent health benefits.

We’re only hiring those authorized to work in the United States. We do not currently sponsor immigration visas.

We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

We’ll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if you need accommodation of any kind.

#LI-Remote

Salary Range$73,500—$106,600 USD

To apply: https://weworkremotely.com/remote-jobs/expel-associate-customer-success-manager-scale

Description

About us

Talkie builds AI Agents for healthcare. Our agents handle patient–clinic communication end-to-end - voice calls, web chat, and SMS - so patients get 24⁄7 access to care and busy practices never miss a conversation. Every month, our AI Agents handle close to a million real patient conversations across the US and Poland. Trusted by primary care, specialty practices, and hospitals.

The Role

We’re looking for a Junior Technical Support Engineer to keep our AI Agents connected to the real world - the phone systems, networks, and clinical software our US customers already run. This is a hands-on, high-impact role at the point where our technology meets each clinic’s infrastructure.

At the center of the job is telecom integration: getting patient calls to flow cleanly from a clinic’s existing phone number into our AI Agent and back out to the right person. In practice that’s almost always call forwarding - occasionally SIP trunking - and it means coordinating with clinic staff, their IT people, and external telecom vendors until calls route perfectly. Around that core, you’ll also own the support queue and troubleshoot API integrations with clinical systems (EHR) and LLM issues between Talkie and our customers.

This is not a “sit quietly and read documentation” role. You’ll be on calls and emails with US clients and vendors, chasing down what’s blocking an integration, and closing the loop. Every clinic you bring live is a clinic whose patients can now reach care around the clock - so precision, follow-through, and clear communication matter as much as technical skill.

What You’ll Do

• Own telecom integrations for our US clients. For each new clinic, confirm the phone provider (RingCentral, Weave, Dialpad, Vonage, Comcast, Verizon, or an IT/MSP partner), plan how patient calls will be forwarded to Talkie, and drive the setup to completion - either by configuring call forwarding yourself with admin access the client shares, or by coordinating a technical call with the client’s IT person or telecom vendor.

• Verify that call routing actually works end-to-end before you close a task - patient number → AI Agent → the right transfer destination (department, on-call, voicemail) - and troubleshoot anything that doesn’t.

• Manage, update, and prioritize the support queue and backlog, keeping every ticket moving and nothing falling through the cracks.

• Diagnose and resolve technical issues to restore service, and resolve tickets independently where you can.

• Troubleshoot API integrations with clinical systems (EHR) between Talkie and clinics, working with the right internal team to unblock them.

• Coordinate across Talkie’s teams to resolve tickets - organizing the work, keeping communication flowing, and gathering the data others need to help.

• Verify resolutions with the end users who reported the issue, then close the loop and the task.

• Proactively collect client feedback on the problems they run into, and communicate incidents and outages to clients following our established process.

• Improve the support process itself - propose and implement changes based on data and feedback so integrations get faster and smoother over time.

• Handle technical offboarding - data cleanup, deletion, and related work when a contract ends or changes.

What will you achieve with us?

• Bring US clinics live faster and more reliably - every integration you finish means real patients can reach their doctor 24⁄7.

• Become the person who understands, end-to-end, how a patient call travels from a clinic’s phone system into an AI Agent and back - across dozens of different provider setups.

• Turn a support queue into a well-run process, spotting the patterns that let us prevent problems instead of just fixing them.

• Grow into a genuine integrations specialist across telecom and APIs in a regulated, real-world healthcare environment.

Requirements

Job requirements

This is a young, fast-moving field and a role you can grow into. We care less about years of experience and more about how you think, learn, and work.

Must have

• Technical troubleshooting ability - solid hands-on skills and some experience diagnosing, monitoring, and resolving technical issues, with the patience to work a problem until it’s actually fixed.

• Telecom & IVR fundamentals - you understand the basics of telecommunications infrastructure and how IVR / call routing works, and you’re eager to go deep on SIP trunking and call forwarding.

• Interest in system integrations via API - you want to grow in this area and are comfortable reasoning about how two systems talk to each other.

• Communication & collaboration - a problem-solving mindset, easy to work with, assertive when needed, and clear in writing and on calls. You translate cleanly between technical and non-technical people.

• Proactivity - you spot problems before you’re asked, flag them, and come with a proposed fix. When something’s broken, you say so and you act.

• Fast learner, positive attitude - comfortable in a dynamic environment where no two days look the same.

• English - C1+ English, strong written communication. Our clients and their vendors are in the US.

• Shifted hours - This role requires shifted hours to align with the US market: 2pm - 10pm, with a possibility of Friday hours being 12pm - 8pm.

Nice to have

• SIP trunking / call forwarding - hands-on exposure to configuring call routing on platforms like RingCentral, Dialpad, Weave, or similar.

• API integrations - experience working with REST APIs, reading API docs, and debugging integration issues.

• Healthcare background - prior work in healthcare, health-tech, or another regulated industry where accuracy and privacy are non-negotiable.

• Support tooling - experience with ticketing/queue tools (e.g., ClickUp, Jira, Zendesk) and a knack for keeping a backlog tidy.

• Genuine curiosity - you enjoy figuring out how things work and show up with ideas for doing them better.

Your goals in this role

Short term - first 3 months

• Learn how Talkie’s call flow works end-to-end - how patient calls are forwarded into our AI Agents and transferred onward - and get comfortable with the most common US phone providers.

• Take ownership of a set of active client telecom integrations and drive them to “calls confirmed working.”

• Get up to speed on our tooling and ways of working (ClickUp, internal platforms, our support and escalation process).

• Start resolving support tickets independently, including first API and VPN troubleshooting with guidance from the team.

Longer term - first 12 months

• Own telecom integrations end-to-end across our US onboarding pipeline, from provider identification to verified call routing.

• Become the team’s go-to person for call-forwarding setups and the quirks of each major provider.

• Handle API (EHR) integration tickets confidently, escalating only what genuinely needs it.

• Improve the support and integration process itself - spot recurring blockers, propose fixes, and help us onboard clients faster with fewer surprises.

What we offer

• Competitive pay with your choice of employment contract or B2B contract.

• A role with real purpose - we’re changing how patients access healthcare in the US and Poland.

• Flexible working arrangements - remote, office, or hybrid.

• Work equipment for both home and office (including a comfy chair).

• Benefits: private medical care, Multisport card, annual offsite, and a training budget.

• A structured onboarding to help you find your feet, plus mentoring and support as you get into the world of AI and conversation design.

• Working with cutting-edge AI technology on a product that’s genuinely useful to real people.

What are we like as a company?

We are friendly, direct, and driven by curiosity and ambition. We value a growth mindset and see failure as a learning opportunity. Our culture is built on inquiry and critical thinking - asking questions is the standard, and thorough investigation is expected. We’re proactive problem-solvers who don’t shy away from challenges: when something’s broken, we acknowledge it, propose solutions, and fix it. And yes - we love to have fun too. Dancing till the early hours, karaoke nights, and team sports are a long-standing tradition at Talkie.

Our recruitment process

Reflecting our culture, our recruitment process is respectful and collaborative. We aim to create a welcoming environment where you can be yourself and get to know us better. The entire process typically takes 2–4 weeks.

What to expect

• 📮 Initial contact - if your application is a fit, we’ll reach out by email or phone.

• 📱 Phone call - a short intro, 10–15 minutes.

• 👋 First interview (30–60 min, online) - mutual fit and getting to know each other.

• 💪 Second interview- case study (60 min, online) - a hands-on task that lets you show how you think and approach problems.

• 📞 Reference check - we’ll ask for references from people you’ve worked with.

• 🤝 Offer - if all goes well, we’ll make you an offer, or share detailed feedback based on the interviews, case, and references.

We want to hire as soon as we find the right person - so don’t wait, apply now!

The database market is massive and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments.

Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organisations of every size and flavour.

Cloud Technical Services Engineers are a key part of our elite Technical Services organisation that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

We are looking to speak to candidates who are based in Sydney for our hybrid working model.

Responsibilities

As a Cloud Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

What we’re looking for

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have:

• Solid fundamentals in Linux, and networking
• Knowledge of either Amazon Web Services, or other major cloud provider
• Ability to diagnose and troubleshoot problems across a variety of environments
• Patience, empathy, and a genuine desire to help others
• Previous technical support experience

Bonus points

• Fluency in a foreign language, especially Spanish, Japanese, or Mandarin
• Industry certifications such as RedHat Certified Engineer, AWS Certified Solutions Architect, or other related subjects
• Fundamental understanding of MongoDB, or other databases (for example, ElasticSearch, MySQL, Postgres)

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID- 3273514465

Maven Clinic is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women’s and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company’s Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission –  Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023, 2026)
• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• Fast Company Most Innovative Companies (2020, 2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

We are looking for a mission-driven care advocate to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As a Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform.

Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for the following shifts:

• Sunday-Thursday 3pm-11:30pm ET
• Sunday-Thursday 11am-7:30pm ET
• Tuesday-Saturday 7am-3:30pm ET
• Tuesday-Saturday 3pm-11:30pm ET
• Tuesday-Saturday 11am-7:30pm ET

What You’ll Do:

• Prioritize tasks and manage a schedule of high-volume introductory video appointments with members
• Uphold our value of “moving fast” by promptly answering member questions, assisting with product-related needs, and providing personalized recommendations
• Demonstrate our value of “walking through walls” by delivering an exceptional member experience and appropriately escalating concerns or questions
• Navigate members’ healthcare networks to ensure access to care and investigate available resources and support
• Coordinate with team members as needed to facilitate timely access to care, provide follow-up, and close the loop with members
• Provide education and resources related to members’ program needs
• Collaborate with cross-functional partners and team members across Care Delivery, Customer Support, Provider, and Product teams
• Execute tasks that support an optimal member experience and take ownership of closing the loop on outstanding items
• Participate in cross-functional projects and collaborate with other departments as needed
• Identify referral needs and collaborate with Maven providers
• Anticipate and address members’ social determinants of health needs

What You’ll Bring:

• A background in allied health, human services, or healthcare
• 1-2+ years of direct patient care experience or digital health
• Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment
• Ability to remain flexible with changes and have a growth mindset
• Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes
• Experience achieving KPIs relevant to engagement, satisfaction and productivity
• Proficiency in navigating new technologies and systems as part of working on a remote team
• Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, fertility, options counseling, menopause, adoption, surrogacy is preferred, not required
• Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk is preferred, not required
• Certification or licensure in a healthcare related field is preferred, not required

The base salary range for this role is $55,000 - $65,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible and inclusive work environment. This role is open to candidate in: AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who’ve been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.

About Us

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.

Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.

Temporal is growing and we are looking for those who share our values, challenge ‘standard’ thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we’d love to hear from you!

Summary

Temporal is hiring a Director, Global Developer Success to lead and scale our deeply technical support organization. This is a high-impact leadership role responsible for turning customer technical response into a repeatable, measurable, and differentiated advantage for Temporal.

Developer Success is the team customers rely on when they need fast, confident support for complex developer and infrastructure issues. The team helps users deploy, operate, debug, and scale Temporal across cloud-native environments, distributed systems, SDKs, observability stacks, and mission-critical workloads. The next phase requires a leader who can preserve technical excellence and customer empathy while building the operational rigor of a world-class support function.

Why this role exists

Temporal’s customers are building increasingly mission-critical, distributed, long-running, and AI-enabled systems. When something is unclear or broken, the support experience must be fast, technically credible, and predictable.

• Developer Success must scale beyond heroics. We need clear KPIs, tiering, queue management, escalation paths, incident communication standards, RCA practices, quality review, and talent development systems.
• Premium customer interactions increasingly happen across tickets, Slack, escalations, and incident channels. The support experience must have one clear operating model so customers, Sales, SAs, Platform Architects, Product, Engineering, and Support know who owns what and what good looks like.
• The support team must reduce avoidable Engineering escalations while ensuring real product defects, documentation gaps, and recurring customer pain reach Product and Engineering with high-quality signal.

What you will do

• Build and lead Global Developer Success: Hire, coach, develop, retain, and performance-manage high-performing support engineers, managers, and specialists across tiers, regions, and customer segments.
• Create the support operating system: Define SLAs/OLAs, ticket and Slack triage, queue ownership, severity definitions, tiering, escalation paths, incident communications, RCA standards, quality review, staffing, and operating cadence.
• Raise the quality bar: Move beyond CSAT alone by measuring customer effort, touches to resolution, reopen rate, handoffs, recurrence, communication quality, resolution confidence, and customer-visible ownership.
• Harden Slack and customer response: Turn premium Slack response into a defined service model with acknowledgement standards, urgent paths, conversion-to-ticket rules, coverage model, manager review, and customer-facing expectations.
• Protect Engineering focus through better support: Reduce avoidable escalations by building runbooks, diagnostics, knowledge systems, reproducibility standards, technical triage, and high-quality escalation packets.
• Lead escalation and incident discipline: Establish crisp roles for technical lead, escalation manager, communications owner, Support, Engineering, SA, Platform Architecture, and Sales. Ensure incidents and critical escalations are communicated with clarity and followed by useful RCAs.
• Build technical depth and enablement: Create career paths, training, mentorship, certification, quality review, and hands-on learning that help junior engineers become senior/staff support engineers and help senior engineers scale their expertise.
• Partner across the company: Work closely with Product, Engineering, Sales, Solutions Architecture, Platform Architecture, Customer Success, Docs, DevRel, and Services to ensure support signal turns into product, documentation, enablement, and customer lifecycle improvements.
• Use tooling and AI pragmatically: Improve routing, deflection, summaries, analytics, knowledge surfacing, diagnostics, and customer communication while measuring real operating outcomes rather than tool adoption alone.
• Represent Temporal with customers: Engage directly in strategic escalations, high-stakes incidents, enterprise support conversations, QBR/EBR inputs, and executive readouts when support experience affects customer trust.

What you will bring

• 12+ years of experience in technical support, customer engineering, SRE, solutions engineering, infrastructure engineering, or similar customer-facing technical roles, with 5+ years leading support or customer-facing engineering teams.
• Proven experience building and scaling technical support operations for a deeply technical B2B product, ideally in developer tools, cloud infrastructure, data platforms, observability, AI infrastructure, open source, or distributed systems within a GTM organization.
• Experience managing managers and building the systems that make teams run: metrics, operating cadence, queue management, quality review, staffing models, tiering, escalation paths, and performance management.
• Strong technical credibility with developers, support engineers, SREs, platform engineers, and product engineers. You can reason about APIs/SDKs, cloud-native infrastructure, Kubernetes, observability, distributed systems, reliability, incident response, and debugging workflows.
• Track record reducing avoidable Engineering escalations while improving the quality of product and engineering signal when escalations are needed.
• Deep understanding of support quality metrics: response time, resolution time, customer effort, touches, reopens, recurrence, backlog, SLA/OLA attainment, deflection, CSAT, sentiment, and case quality.
• Strong customer communication skills in high-pressure situations. You can write crisp updates, lead customer-facing RCA conversations, set expectations, and coach others to communicate clearly.
• Clear philosophy for hiring, onboarding, leveling, progression, coaching, retention, and performance management for technical support engineers and support managers.
• High ownership and builder mindset. You create clarity in ambiguous systems, ship v1 processes quickly, and iterate with data and customer evidence.

Nice to haves

• Experience with Temporal, Cadence, workflow engines, orchestration systems, event-driven architecture, distributed applications, or production reliability tooling.
• Experience in consumption-based, open-source, developer-led, or mission-critical enterprise support motions.
• Energized by working within a GTM organization.
• Experience with support tooling and modern AI support systems such as Pylon, Zendesk, Kapa-like deflection, knowledge automation, case analytics, or incident communications tooling.
• Hands-on background with Kubernetes, Docker, AWS/GCP/Azure, Prometheus/Grafana, Datadog, OpenTelemetry, Terraform, Go, Java, Python, TypeScript, or similar technologies.
• Experience building Tier 3 / elite support, OSS/community support, self-hosted support, premium support, or 24⁄7 critical escalation coverage.

Compensation

• The estimated pay range for this role is $220,000 - $270,000 based on experience and location.
• Equity Options - Eligible for stock options as part of Temporal’s equity plan

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.

U.S. Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com.  Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, home office setup, professional memberships, work-from-home meals, and access to the Calm app for mental wellness.

Travel

Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

We are not working with external recruitment agencies, thanks.

Description

About us

Talkie builds AI Agents for healthcare. Our agents handle patient–clinic communication end-to-end - voice calls, web chat, and SMS - so patients get 24⁄7 access to care and busy practices never miss a conversation. Every month, our AI Agents handle close to a million real patient conversations across the US and Poland. Trusted by primary care, specialty practices, and hospitals.

The Role

We’re looking for a Junior Technical Support Engineer to keep our AI Agents connected to the real world - the phone systems, networks, and clinical software our US customers already run. This is a hands-on, high-impact role at the point where our technology meets each clinic’s infrastructure.

At the center of the job is telecom integration: getting patient calls to flow cleanly from a clinic’s existing phone number into our AI Agent and back out to the right person. In practice that’s almost always call forwarding - occasionally SIP trunking - and it means coordinating with clinic staff, their IT people, and external telecom vendors until calls route perfectly. Around that core, you’ll also own the support queue and troubleshoot API integrations with clinical systems (EHR) and LLM issues between Talkie and our customers.

This is not a “sit quietly and read documentation” role. You’ll be on calls and emails with US clients and vendors, chasing down what’s blocking an integration, and closing the loop. Every clinic you bring live is a clinic whose patients can now reach care around the clock - so precision, follow-through, and clear communication matter as much as technical skill.

What You’ll Do

• Own telecom integrations for our US clients. For each new clinic, confirm the phone provider (RingCentral, Weave, Dialpad, Vonage, Comcast, Verizon, or an IT/MSP partner), plan how patient calls will be forwarded to Talkie, and drive the setup to completion - either by configuring call forwarding yourself with admin access the client shares, or by coordinating a technical call with the client’s IT person or telecom vendor.

• Verify that call routing actually works end-to-end before you close a task - patient number → AI Agent → the right transfer destination (department, on-call, voicemail) - and troubleshoot anything that doesn’t.

• Manage, update, and prioritize the support queue and backlog, keeping every ticket moving and nothing falling through the cracks.

• Diagnose and resolve technical issues to restore service, and resolve tickets independently where you can.

• Troubleshoot API integrations with clinical systems (EHR) between Talkie and clinics, working with the right internal team to unblock them.

• Coordinate across Talkie’s teams to resolve tickets - organizing the work, keeping communication flowing, and gathering the data others need to help.

• Verify resolutions with the end users who reported the issue, then close the loop and the task.

• Proactively collect client feedback on the problems they run into, and communicate incidents and outages to clients following our established process.

• Improve the support process itself - propose and implement changes based on data and feedback so integrations get faster and smoother over time.

• Handle technical offboarding - data cleanup, deletion, and related work when a contract ends or changes.

What will you achieve with us?

• Bring US clinics live faster and more reliably - every integration you finish means real patients can reach their doctor 24⁄7.

• Become the person who understands, end-to-end, how a patient call travels from a clinic’s phone system into an AI Agent and back - across dozens of different provider setups.

• Turn a support queue into a well-run process, spotting the patterns that let us prevent problems instead of just fixing them.

• Grow into a genuine integrations specialist across telecom and APIs in a regulated, real-world healthcare environment.

Requirements

Job requirements

This is a young, fast-moving field and a role you can grow into. We care less about years of experience and more about how you think, learn, and work.

Must have

• Technical troubleshooting ability - solid hands-on skills and some experience diagnosing, monitoring, and resolving technical issues, with the patience to work a problem until it’s actually fixed.

• Telecom & IVR fundamentals - you understand the basics of telecommunications infrastructure and how IVR / call routing works, and you’re eager to go deep on SIP trunking and call forwarding.

• Interest in system integrations via API - you want to grow in this area and are comfortable reasoning about how two systems talk to each other.

• Communication & collaboration - a problem-solving mindset, easy to work with, assertive when needed, and clear in writing and on calls. You translate cleanly between technical and non-technical people.

• Proactivity - you spot problems before you’re asked, flag them, and come with a proposed fix. When something’s broken, you say so and you act.

• Fast learner, positive attitude - comfortable in a dynamic environment where no two days look the same.

• English - C1+ English, strong written communication. Our clients and their vendors are in the US.

• Shifted hours - This role requires shifted hours to align with the US market: 2pm - 10pm, with a possibility of Friday hours being 12pm - 8pm.

Nice to have

• SIP trunking / call forwarding - hands-on exposure to configuring call routing on platforms like RingCentral, Dialpad, Weave, or similar.

• API integrations - experience working with REST APIs, reading API docs, and debugging integration issues.

• Healthcare background - prior work in healthcare, health-tech, or another regulated industry where accuracy and privacy are non-negotiable.

• Support tooling - experience with ticketing/queue tools (e.g., ClickUp, Jira, Zendesk) and a knack for keeping a backlog tidy.

• Genuine curiosity - you enjoy figuring out how things work and show up with ideas for doing them better.

Your goals in this role

Short term - first 3 months

• Learn how Talkie’s call flow works end-to-end - how patient calls are forwarded into our AI Agents and transferred onward - and get comfortable with the most common US phone providers.

• Take ownership of a set of active client telecom integrations and drive them to “calls confirmed working.”

• Get up to speed on our tooling and ways of working (ClickUp, internal platforms, our support and escalation process).

• Start resolving support tickets independently, including first API and VPN troubleshooting with guidance from the team.

Longer term - first 12 months

• Own telecom integrations end-to-end across our US onboarding pipeline, from provider identification to verified call routing.

• Become the team’s go-to person for call-forwarding setups and the quirks of each major provider.

• Handle API (EHR) integration tickets confidently, escalating only what genuinely needs it.

• Improve the support and integration process itself - spot recurring blockers, propose fixes, and help us onboard clients faster with fewer surprises.

What we offer

• Competitive pay with your choice of employment contract or B2B contract.

• A role with real purpose - we’re changing how patients access healthcare in the US and Poland.

• Flexible working arrangements - remote, office, or hybrid.

• Work equipment for both home and office (including a comfy chair).

• Benefits: private medical care, Multisport card, annual offsite, and a training budget.

• A structured onboarding to help you find your feet, plus mentoring and support as you get into the world of AI and conversation design.

• Working with cutting-edge AI technology on a product that’s genuinely useful to real people.

What are we like as a company?

We are friendly, direct, and driven by curiosity and ambition. We value a growth mindset and see failure as a learning opportunity. Our culture is built on inquiry and critical thinking - asking questions is the standard, and thorough investigation is expected. We’re proactive problem-solvers who don’t shy away from challenges: when something’s broken, we acknowledge it, propose solutions, and fix it. And yes - we love to have fun too. Dancing till the early hours, karaoke nights, and team sports are a long-standing tradition at Talkie.

Our recruitment process

Reflecting our culture, our recruitment process is respectful and collaborative. We aim to create a welcoming environment where you can be yourself and get to know us better. The entire process typically takes 2–4 weeks.

What to expect

• 📮 Initial contact - if your application is a fit, we’ll reach out by email or phone.

• 📱 Phone call - a short intro, 10–15 minutes.

• 👋 First interview (30–60 min, online) - mutual fit and getting to know each other.

• 💪 Second interview- case study (60 min, online) - a hands-on task that lets you show how you think and approach problems.

• 📞 Reference check - we’ll ask for references from people you’ve worked with.

• 🤝 Offer - if all goes well, we’ll make you an offer, or share detailed feedback based on the interviews, case, and references.

We want to hire as soon as we find the right person - so don’t wait, apply now!

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This is a remote role based in Poland. Employment is subject to presentation of a valid document authorizing legal work in Poland. All applicants must meet current Polish immigration regulations and provide proof of work eligibility.

About The Role:

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

Our Values:

• Obsess over Clients and Taskers
• Win Together with Heart
• Own the Challenge
• Be Bold
• Move Forward. Move Fast

What You’ll Work On:

Customer Obsessed:

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.

Insight/Metrics Driven:

• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behavior to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

What You Will Need:

• Fluency in English + German required
• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 92,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

About Taskrabbit:

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

Taskrabbit is a hybrid company with employees distributed across the US and EU and a Built In — Best Places to Work (2022, 2023, 2024, 2025) continually ranked across multiple national and regional categories. Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!

This is a remote role based in Poland. Employment is subject to presentation of a valid document authorizing legal work in Poland. All applicants must meet current Polish immigration regulations and provide proof of work eligibility.

About The Role:

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.

What You’ll Work On:

Customer Obsessed:

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.

Insight/Metrics Driven:

• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to make informed decisions aimed at improving customer satisfaction.
• Spot trends in customer inquiries and behavior to better anticipate their needs.
• Regularly assess and adapt your approach to ensure a positive customer experience.

Trusted Resource:

• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.

What You Will Need:

• Minimum of 1 year of experience in a customer service role.
• Fluency in English and Portuguese is required
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
• Empathetic communication skills, with the ability to connect with customers on a personal level.
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
• Detail-oriented mindset with a commitment to delivering top-notch service.
• Experience handling email, chat, messaging and phone interactions

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 82,800 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.

You’ll love working here because:

• Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with!
• The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
• The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.

Taskrabbit’s commitment to Diversity and Inclusion:

An Active Commitment to Equity within our Company and Platform. We are an inclusive community where all who share our mission and values belong. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

The database market is massive and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments.

Our Cloud Technical Services Engineers provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organisations of every size and flavour.

Cloud Technical Services Engineers are a key part of our elite Technical Services organisation that supports MongoDB customers worldwide, with teams in locations including New York, Sydney, Gurugram, and Dublin. If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

We are looking to speak to candidates who are based in Sydney for our hybrid working model.

Responsibilities

As a Cloud Technical Services Engineer, you’ll be advising customers on strategies and documented practices for making best use of our cloud products. This will require you to translate technical concepts and patterns into generalist terms for our customers, helping them understand, install, and use those applications well. You’ll also troubleshoot technical problems with these products, and be an advocate for our users’ needs, collaborating with the MongoDB product management and development teams on their behalf.

What we’re looking for

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of internet technologies. You should also have:

• Solid fundamentals in Linux, and networking
• Knowledge of either Amazon Web Services, or other major cloud provider
• Ability to diagnose and troubleshoot problems across a variety of environments
• Patience, empathy, and a genuine desire to help others
• Previous technical support experience

Bonus points

• Fluency in a foreign language, especially Spanish, Japanese, or Mandarin
• Industry certifications such as RedHat Certified Engineer, AWS Certified Solutions Architect, or other related subjects
• Fundamental understanding of MongoDB, or other databases (for example, ElasticSearch, MySQL, Postgres)

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Req ID- 3273514465

About ClickHouseRecognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies.

The Sales Support Lead is responsible for overseeing the daily operations, performance, and development of the Sales Support team.

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ABOUT THE ROLE:

Rightway exists to make pharmacy benefits fair, transparent, and easier to navigate. This role sits on the Rightway Operations team and is a member of the front line of that mission: the first point of contact for members, providers, and pharmacies with questions about benefits, prior authorization, claims, and clinical program enrollment. You’ll work across phone, chat, and email applying the same standard of empathy and root cause problem solving no matter the channel a member chooses.

WHAT YOU’LL DO:

• Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written correspondence, delivering timely and accurate support regardless of communication channel.
• Field and resolve inquiries related to mail order, benefit design, formulary coverage, medication cost, prior authorization criteria, and claims adjudication.
• Seamlessly support interactions across phone, chat, email, and other digital channels while maintaining consistent quality and service standards.
• Assist network pharmacies in processing prescription claims, reviewing claims for accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, including scheduling appointments, enrolling members in Rightway clinical programs, and following up on medication adherence.
• Accurately document interactions and resolutions within internal systems to support continuity of care, quality assurance, compliance requirements, and operational reporting.
• Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams when necessary to ensure timely and complete resolution.
• Utilize AI-enabled tools and internal knowledge systems to efficiently resolve inquiries, document interactions, and deliver a consistent member experience.
• Foster a team environment that values cooperation, respect, and diversity, and take on other duties and projects as assigned.

WHO YOU ARE:

• Education: associate’s or bachelor’s degree preferred, or equivalent relevant work experience.
• Certification: Active/Current National Pharmacy Technician Certification (PTCB, NHA)
• Experience: 1 to 3 years as a pharmacy technician in a health plan, retail pharmacy setting, TPA, or PBM contact center role. Mail order and specialty pharmacy backgrounds are also a strong fit.
• Working knowledge of pharmacy claims adjudication, benefit design, and PBM terminology.
• Detail oriented, adaptable, and analytical, with the ability to dig past a symptom to find and resolve the true root cause.
• Empathetic and intellectually curious, with a genuine desire to improve a member’s healthcare experience and deliver concierge level service across every channel.
• Comfortable multitasking and prioritizing across concurrent phone, chat, and email queues, with the independence to manage your own workload.
• Comfortable supporting multiple lines of business and shifting priorities based on business needs, seasonal demand, and service levels.

COMPENSATION: $21.50 - $22.00/hr

Compensation offered will be determined by geographic location, experience, and qualifications.

CYBERSECURITY AWARENESS NOTICE

In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment.

ABOUT RIGHTWAY:

Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We’re headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our core values:

1. We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to—and hear—each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding.

2. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems.

3. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team.

4. We cultivate grit Changing healthcare doesn’t happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity.

5. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members’ care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members’ success.

Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance.

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Cool things you’ll do

You’ll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You’ll be an advocate for customers’ needs - interfacing with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

What you need

We consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-faceted.

The ideal candidates should have strong technical experience in one (or more) of the following areas

• Systems administration
• Distributed systems
• Network Administration
• Database architecture and administration
• Application Architecture
• Data architecture and design
• Performance tuning and benchmarking
• Extra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl

If you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform).

It’s crucial for every candidate that they can check off all of these boxes

• Excellent communication skills, both written and verbal
• Genuine desire to help people
• Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Ability to think on your feet, remain calm under pressure and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills
• Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

Requisition ID 3273513356